Early Beginnings

TRANSITIONING FROM FORENSIC BIOLOGY TO ACCOUNT MANAGEMENT

Meet Dale Clent, our dedicated Account Manager for Wales and the South West at SMS Environmental. Dale’s career  is a testament to how diverse skills can lead to unexpected and rewarding pathways. His journey, from a BSc in Forensic and Applied Biology to managing 64 client accounts, reflects his adaptability, commitment, and passion for problem-solving.

As a graduate in BSc in Forensic and Applied Biology, Dale honed his analytical skills across studies, and customer focused work, landing his first role following graduation as a Risk Assessment Administrator for a competitor in 2014, the first stage of his career in environmental consultancy.

A Step into SMS Environmental

In March 2021, Dale joined SMS as a Legionella Risk Assessor, conducting risk assessments in various commercial and domestic properties, including hotels and care homes. Responsible for developing legionella management policies and ensuring compliance with safety regulations, Dale appreciated the transition to SMS, noting,

Everything is done through the iPad, so it’s seamless.The shift from paper-based processes to using our cutting-edge Opuz technology made his work more efficient and enjoyable.

Transitioning to Account Management

Following success as a Legionella Risk Assessor, Dale’s career has progressed, achieving praise internally from our CEO Mike Crook and Risk Assessment Technical Manager, John Mee, Dale was recommended to move internally to an Account Manager role. Dale has relished the opportunity to engage directly with clients, becoming the vital link between clients needs and SMS’s solutions.

I like the idea of being the middleman. This is what we’re doing for you, and I am here to help you.

This shift allowed him to use his expertise in a more dynamic way, addressing client issues directly and providing actionable insights.

The Importance of Team Culture

Dale credits the supportive environment at SMS for his success.

I enjoy the people I work with—the team and the clients. My line manager, Natasha Kinsley-York, is super supportive, and my colleagues are always there to help with technical issues.

The camaraderie in the Wales office is fantastic, with Dale noting how engineers are always in good spirits, making the workplace enjoyable.

The positive atmosphere is complemented by opportunities for professional development. Dale appreciates the in-depth training offered through City & Guilds Assured and the constructive feedback from the Quality Control department. This support has not only helped him excel in his current role but also encouraged him to refer talented colleagues from his previous company to join SMS, fostering a collaborative culture.

Looking Ahead

Dale is positive about career advancement here. Coaching and developing our Accounts Manager Assistant, Dan Rich to achieve success, Dale has aspired to further his career within our Wales & South West region, eager to take on more responsibilities and continue his professional growth within SMS.

Conclusion

Dale Clent’s career story illustrates how diverse backgrounds can lead to unexpected opportunities. His journey from forensic biology to account management highlights the importance of adaptability, continuous learning, and the power of a supportive team. For anyone considering a career in environmental consultancy, Dale’s experience serves as a reminder that the path to success can be as dynamic and varied as the challenges we face along the way.

If you’re inspired by Dale’s journey, remember that every experience contributes to your skillset, paving the way for exciting opportunities in your career!