FROM APPRENTICE TO BUSINESS UNIT LEAD: TOM HEWLETT'S JOURNEY IN PLUMBING AND REMEDIAL

Tom Hewlett's career in plumbing and remedial services started with a simple choice between two trades – Electrician or Plumber. Inspired by his dad who was a Trainee Window Fitter, Tom decided to pursue plumbing. He completed a 6-month apprenticeship before eventually crossing paths with Founding Director, Nick Hearn, who helped him secure a position at SMS Environmental in 2017.

Motivated by the high-profile clients our company had, Tom found himself drawn to the organisation. Working on projects such as plant room refits, and gaining valuable experience under the guidance of industry experts like Supervising Engineer, Ian Field and our Works Supervisor, James Max, Tom's foundation in plumbing gave him a head start, allowing him to progress quickly.

Starting as an Apprentice Plumber, Tom's career journey involved moving from small plumbing tasks to remedial work and PPM. Building strong relationships within the company, especially with mentor, Chief Operations Officer, Toby Maddox, led to opportunities for progression. Tom joined the Account Manager team as a Trainee Account Manager not long after, handling a large portfolio of contracts.

Managing Projects and Winning Contracts: Key Milestones in Tom's Career

Key milestones in Tom's career include: successfully managing a major project for client Hanover, winning contracts valued over £1 million, and being promoted to Business Unit Lead for Plumbing in 2023. In this role, he oversees a team of 20+ staff from Scotland to Cornwall, managing day-to-day operations and ensuring job efficiencies.

Overcoming Challenges and Building Relationships: Tom's Leadership Style

One of Tom's biggest challenges is building and maintaining relationships with his team spread across the UK. However, regular team meetings and a focus on open communication help him overcome logistical hurdles and ensure job completion.

Motivated by his love for the work and seeing his team succeed, Tom thrives in his leadership role where he can guide others to be the best versions of themselves. He constantly aims for higher achievements and looks to the future for even greater progression.

Thriving in a Supportive Environment: Tom's Appreciation for SMS Environmental

Tom values SMS Environmental for its supportive community, open communication, and opportunities for growth. The company's willingness to collaborate paired with its focus on people make it an ideal workplace where individuals can thrive and progress in their careers.

SMS Environmental: A Catalyst for Career Advancement

Joining SMS was the catalyst for Tom's career advancement, as he was able to transition from plumbing to water treatment, then to account management, and finally to a leadership role as Business Unit Lead. Tom's story is a testament to the opportunities available at SMS for those with determination and ambition.

Speaking of his career, Tom says:

I’ve achieved so much in such a short space of time, but I always aim high as possible, and look to continue progressing in the future.